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Last Updated: October 30, 2026
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Bill Durr, an industry veteran of 25 years, joins us to help define Analytical Learn from Mary, the call center supervisor, how a unified Are you looking to optimize your workforce and take your business to the next level? Our Provides an overview of monitoring agents in the Channel Management module in Explains how to analyze performance trends for your teams from a single location. This video covers: 00:00 Intro 00:30 Access the ... Tom Goodmanson, president and CEO of Calabrio, discusses big data, call center, Real-life numbers on the benefits of
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